Shipping policy

Thank you for choosing DogGuard. We are dedicated to ensuring your orders are processed and delivered swiftly and securely. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed and prepared within 1 to 2 business days (Monday through Friday, excluding weekends and major holidays) after receiving your order confirmation email.

  • You will receive a notification email containing tracking information as soon as your order has been packaged and handed over to the shipping carrier.

2. Shipping & Delivery Estimates

Once processed, transit times typically take:

  • Standard Delivery: 3 to 5 business days.

Total Estimated Delivery Window: 4 to 7 business days from the moment your order is placed.

Please note: Delivery times are estimates and start from the date of dispatch rather than the date of order. Transit times may occasionally be extended due to regional carrier delays, extreme weather events, or high-volume holiday periods.

3. Tracking Your Order

  • As soon as your package ships, you will receive an automatic confirmation email with a direct tracking link.

  • Please allow 24 to 48 hours for tracking details to update in the carrier’s system after receiving your shipping confirmation.

4. Shipping Address Accuracy

  • Customers are responsible for providing complete and accurate shipping information at checkout.

  • If you notice an error in your shipping address, please contact us immediately at tiendavallitas@gmail.com. If your package has already been handed to the carrier, we cannot modify the destination address while in transit.

5. Damaged, Lost, or Missing Packages

  • If your tracking status shows that the package has been delivered but you have not received it, check your surrounding property, verify your address, and consult neighbors or household members.

  • If your item arrives damaged or fails to arrive within the expected timeframe, notify our support team within 7 days of the estimated delivery date so we can assist with a carrier claim or replacement.

6. Contact Information

For any questions regarding shipping updates, tracking, or delivery inquiries, please contact us:

  • Store: DogGuard

  • Email: tiendavallitas@gmail.com

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM