Refund policy

100-Day Return Policy

At DogGuard, we want you to be completely satisfied with your purchase. We offer a 100-day return window, meaning you have up to 100 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging with all tags attached.

  • You must provide a valid receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our support team at tiendavallitas@gmail.com.

Once your return is approved, we will provide you with a return shipping label and clear instructions on how and where to ship your package. Returns must be sent to the following address:

  • [INSERT RETURN ADDRESS]

Please note: Items sent back to us without prior return authorization will not be accepted.

Damages, Defects, and Order Issues

Please inspect your package upon delivery. If your order arrives damaged, defective, or if you receive the wrong product, contact us immediately at tiendavallitas@gmail.com so we can evaluate the issue and arrange a replacement or solution right away.

Non-Returnable Items

Certain goods cannot be returned, including:

  • Custom-made or personalized items.

  • Perishable products (such as food, flowers, or plants).

  • Personal care items and hygiene goods.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards and clearance/sale items.

If you have questions about whether your specific item qualifies for a return, please reach out to us before sending it back.

Exchanges

The fastest way to exchange a product is to return the current item. Once your return is accepted, you can place a separate order for the new model or size.

European Union 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you are entitled to cancel or return your purchase within 14 days of receipt for any reason, in accordance with EU consumer protection laws. As with our standard policy, the item must be unused, in its original condition and packaging, accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned merchandise, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within 10 business days. Please keep in mind that banking institutions and credit card providers may require additional time to post the credit to your account.

If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at tiendavallitas@gmail.com.